Corporate Address
Point-N-Click
320 N. Washington Street
Rochester, NY 14625
(585) 248-3820
Fax: (585) 248-3128
Company Contacts
Scott Provvidenza
President / Support / Sales / MCDST
x114
Jeff
Shufelt
Director of Marketing and Sales
x214
Karie Beluke
Purchasing Agent / Office Manager
x111
Chris Markham
Web Designer /Project Manager
x115
James Lawrence
MCP / Linux
Senior Engineer
x212
Adam
Garver
Field tech
x112
Chris Pilarski
Support Engineer
x112
Kristi Sinclar
Customer Service
x116
Matt
Hoose
Salesperson
x213
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Driving Directions:
Our Facility is located in East Rochester just 10 minutes from
Downtown Rochester, NY.
From the East:
Take Rt490 West to the East Rochester Exit and follow the
exit to West Commercial Street. Make a left on North Washington
Street. We are the brick building located just past the intersection
of Linden Avenue on the right hand side. Parking is around the back
and our entrance is on the side facing the parking lot.
From the West:
Take Rt490 West to the Linden Avenue / RT441 Exit and at
the light make a left heading East. Make a right onto West Linden
Avenue. Make a left on North Washington Street. We are the brick
building located just past the intersection of Linden Avenue on the right
hand side. Parking is around the back and our entrance is on the side
facing the parking lot.
Click Here for a Map
Technical Support Options:
Phone Support
To get technical assistance by phone, call (585) 248-3820 All calls will be billed at a rate
of $25.00 for first 5 minutes and $1.00 for each additional minute not to
exceed 30 minutes for phone support. This service is available 24
hours a day and seven days a week.
Carry-In Service
Carry-In Service is available for computer repair, or
upgrades during the hours of 9:00am - 1:00pm M-F at a rate of $55.00/hour.
All hardware purchased from Point-N-Click will be installed free of charge.
Operating System re-install service is a Flat Rate of $100.00, which
includes the loading of newest device drivers and all current Microsoft
Updates and Security Patches. Same Day Service is available upon
request.
On-Site Support
On-site computer repair or support on a per incident basis
is ($80.00/hr for Field Technician, $115/hr for Senior Field Technician) + $65.00 travel. All
on-site warranty service will be billed at our hourly rate plus travel. Appointment preferred between the hours of
9:00am-5:00pm Monday through
Friday excluding holidays.
FREE Online Support Options
The Support area of the Point-N-Click's website is the primary source for
online support for Point-N-Click customers. It includes the following
helpful resources:
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Knowledge Base is Point-N-Click’s new support database and contains
current and recent product technical information, software downloads,
troubleshooting tips, and how to articles.
Email option is available
for Point-N-Click customers with questions regarding hardware or software
that was installed or configured by Point-N-Click. Please include as
much detail about the problem including any error messages or current
settings. A representative will answer your question as soon as
possible.
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COMING SOON -
Discussions facilitates the exchange of ideas, problems, and solutions.
Use product specific discussion boards to post your questions and receive
answers.
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COMING SOON -
Software Downloads are now part of the Knowledge Base. You can find
featured and recent downloads with links to archived downloads as well.
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