Growing by referrals:

I know that there aren’t many decision makers that fully understand our industry.  I also know that computers and support can have a big impact to the bottom line of your company’s profit.  In Rochester there are over 270 registered Microsoft partners to choose from when outsourcing your IT support.  However, how do you know you are receiving the best support possible and is the support helping your company make money?  When you hear someone discussing their business computers, please ask them these questions. Do you measure the performance of your staff or consultant?  How would you know when it is time to switch the support you are receiving?  If you get a response like ‘that decision isn’t my job’ and ‘I have someone that handles that’, you may ask does that person understand your goals for your company.  You may find by asking these questions the other person may thank you for getting them to think about these questions.  There may even be an opportunity to refer Point-N-Click.

 Did you know that a recent survey by Microsoft has indicated that Point-N-Click has an 85% satisfaction, and 90% loyalty rating with companies serviced over the past year.  These numbers are very important to us and we are always looking to improve them.  Point-N-Click has tried many options to grow our customer base and nothing has proved to be better than customer referrals.  This growth has provided the resources needed to hire and train our staff, and strengthen our vendor relationships.  I would like to thank all of you for taking the time to pass our name along to your friends and colleagues.

 Here at Point-N-Click we understand the impact a referral can have on your reputation.  When we exceed the new customer’s expectation, it can really strengthen our relationship with that individual as well as with you.  If we haven’t earned your trust yet, please let us know what we can do to enhance our relationship with your company. 

I would like to say a big THANK YOU to the following who passed our name along to others last month: 

• Karie Beluke for referring us to Georgia Ritchie

• Nancy Stafford of Stafford Floor Covering for referring us to Arthur Vitoch at Vitoch Interiors LTD.
• Ray Talton for referring us to First Capital Payments
• Russ Militello of Purpose United for referring us to World Martial Arts
• Application Specialists for referring us to Shiftworks, Inc. 

  Here are some of the types of companies we currently work with.

  • Manufacturing Companies
  • Law Firms
  • Accounting Firms
  • General Contractors
  • Private Schools
  • Architectural and Engineering Firms
  • Automotive Dealerships and Repair Shops
  • Businesses with traveling salespeople and multiple locations

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We found our Monthly Drawing was a hit and we are doing it again.  Ask us for details on how to win.

Home  |  Remote Monitoring  |  Employee Spotlight  |  Case Study
Monthly Tip  |  Product Specials  |  New Product  |  Referrals | Recycling