Point-N-Click Computer Solutions - October 2007 Newsletter

Remote Monitoring Service:

Currently many of our customers are enrolled in our monthly maintenance program where our engineers visit their offices in order to review the performance and health of these environments. However, during most of these visits our engineers usually find themselves fixing problems rather than monitoring the systems and network. It has always been my goal to try preventing problems in order to minimize any inconvenience to our clients. Point-N-Click now has a tool that will allow us real-time monitoring and the ability to repair your systems while your staff continues to work. What is unique about this tool is that we can login remotely to any computer at your office and perform the needed maintenance and make configuration changes without any down time for the equipment or your staff. Have you ever considered the cost to your business when your staff member is asked to find something else to do while you’re technicians are servicing their computer? Consider as an example, if an average cost of an employee is $40.00 an hour and a computer technician is making $80.00 an hour it would cost a business owner approximately a $120.00 an hour. The lost productivity while waiting for the technician plus the time for the repair could cost your business thousands of dollars. Our managed services product provides us real-time system information and the ability to log in undetected for low monthly fee not an uncontrolled hourly expense. Some questions for you to ask yourself are:

Would I like to receive comprehensive reports about your technology infrastructure?
Do I find that it takes too long for a technician to arrive at my office when I have an issue?
How much time are my employees spending on fixing or dealing with technology issues?
How much do I pay that person to fix these problems?
Would I like my Information Technology expenses to be more predictable and scalable?
Are there issues with accountability in my office?
When there is a problem, whose issue is it to fix?
Do I often tie up internal business resources to manage technology issues?
In the event of disaster, do I have a recovery plan in place?
Do I know how much I lose in productivity due to system downtime?
Would I like a comprehensive report which details this for me free of charge?
Do I call my Information Technology provider for the same issue month after month without permanent resolution?
Would I like to partner with an Information Technology provider who has a 24/7 watchful eye into my network?
Have I ever received a report card which grades my technology infrastructure?
Are there compliance issues in my office? Do I adhere to HIPPA or Sarbanes-Oxley?
Whether you have one computer or network, this is a solution that will be beneficial and affordable at any level. There are more than 1,300 companies currently using this product. However Point-N-Click is the first to offer it in the Rochester area. If you’d like to learn more about how Point-N-Click can monitor your servers, network, and computers please give us a call.