Click the link and see where your IT consultant ranks http://www.microsoft.com/smallbusiness/partner/vendorsearch.mspx.

As I said in the beginning price is what you pay and value is what you get.  Our prices are very reasonable especially because of our value items you receive by working with Point-N-Click.

Here at Point-N-Click we feel communication with our customers is just as important as the solutions we provide.  Systems we have incorporated into our standard operating procedures include on-site work order forms which are completed before our technicians leave your office.  During this time our technicians can demonstrate why, how, and what they did for your company ensuring that we have completed your project and meeting your expectations.  Your information is then documented in our Microsoft SharePoint digital binder which is accessible 24x7 by our contract customers over the internet.  We use Microsoft CRM as our support ticketing system which allows our team to track the history of our relationships with our customers.  We also provide detailed invoices so you know exactly how the amount relates to the work performed.  New to our organization is this newsletter.  We hope you find the information here valuable as we continual to include items that will be specific to your business.

The Point-N-Click team can provide consistent data and voice solutions because everything is handled in-house.  Our customer experience is consistent and more thorough because every service can be handled by our staff.  Our Point-N-Click technicians also can assist your existing IT staff providing the manpower and experience you r require for your projects.

Professional appearance is very important to our organization.  You’ll easily be able to identify our staff because they will be the ones wearing the Point-N-Click logo’d shirts.  Each of our technicians are also equipment with the same tools and software so we are not wasting your time looking for a tool or an application needed to solve the problem.

Did you know that when you leave a message on our unique phone system it immediately calls our technicians.  This tool allows us to offer our clients 24x7 support with quick response.  However, during the day your requests will be personally handed by our receptionist.

We also have created our own remote support tool which allows us quick access to any computer within seconds.  What is great about this tool is it allows us quick and easy access to your home or business computer so you can be back working in minutes.  This eliminates the time and expense of dispatching a technician and you only pay for the time required. W hat is also unique to our tool is it doesn’t require any pre-configuration, or software. Computer users who have never worked with Point-N-Click can easily access our tool for that one time problem.

Our hardware warranty is another reason why customers by their computers and servers from Point-N-Click. Included with all our hardware is the manufacturer warranties that we receive as a dealer which exceed the normal one year warranty offered by most.  An example is our Intel motherboards and processors include a 3 year next day replacement should there be a problem.  Our Seagate hard drives include a 5 year warranty.  In addition we include this warranty information on every invoice for your convenience.

Lastly, we are constantly researching new products and services so that we can provide your business with the best technology for your solutions. This constant evolution has enabled us to be different from our competition.

Here at Point-N-Click our team is very passionate about assisting our clients while being conscious of the time and expense throughout the process.  Our goal is to create an experience that takes the frustration out of computing.

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