Point-N-Click "Growing By Referrals"

staff or consultant? How would you know when it is time to switch the support you are receiving? If you get a response like ‘that decision isn’t my job’ and ‘I have someone that handles that like an IT manager’, you may ask does that person understand your goals for your company? You may find by asking these questions the other person may thank you for getting them to think about these questions. There may even be an opportunity to refer Point-N-Click.

Did you know that a recent survey by Microsoft has indicated that Point-N-Click has an 85% satisfaction, and 90% loyalty rating with companies serviced over the past year. These numbers are very important to us and we are always looking to improve them. Point-N-Click has tried many options to grow our customer base and nothing has proved to be better then customer referrals. This growth has provided us the resources needed to hire and train our staff, and strengthen our vendor relationships. I would like to thank all of you for taking the time to pass our name along to your friends and colleagues.

Here at Point-N-Click we understand the impact a referral can have on your reputation. When we exceed the new customer’s expectation it can really strengthen our relationship with that individual as well your relationship. If we haven’t earned your trust yet, please let us know what we can do to enhance our relationship with your company

I would like to say a big THANK YOU to the following who passed our name along to others last month:

o Jennifer Sertl of Customer Service Alliance, Inc. for referring Quantum Technologies.
o Sue Schulte of Merkel Donohue for referring Deskset
o Jill Rizzo for referring Beau Monde Spa & Salon
o Joe Askins for referring O’Dell Chiropractic
o Russ Militello of Purpose United for referring Susan Goodnight
o Marcus Colosimo for referring RSVP Business Systems, Inc.
o Steve Carhart of Coyote Sunglasses for referring Stephanie Hughes
o Joshua from One Communication for referring Kids First Childcare
o Damaris Corzatt of the Henderson Family Auto Group for referring Joe Cecconi's Chrysler Complex
o Damaris Corzatt of the Henderson Family Auto Group for referring Vision Nissan
o Dan Miller of Miller Pharmacy for referring T&L Automatics
o Gary Rodgers of Doc's Hardware for referring Machine Craft

Here are some types of companies we would like to work with

o Manufacturing Companies
o Law Firms
o Accounting Firms
o General Contractors
o Architectural and Engineering Firms
o Automotive Dealerships and Repair Shops
o Businesses with traveling salespeople and multiple locations