Technical Support Options:

Our technicians are able to repair all makes of Windows computers including Dell, Hewlett Packard, IBM,  Compaq, Sony as well as any custom made computer (white box).  We offer our repair through many options to meet your needs.  Below are many options to get you computer system back up and running.

Remote Support
To get technical assistance by remote assistance over the internet.  All time will be billed at a rate of $25.00 for first 5 minutes and $1.00 for each additional minute.  This service is available 24 hours a day and seven days a week.

        Follow these steps.
        1. Call (585) 248-3820.
        2. Click here to grant us access with our remote tool
        3. Click on run on the popup
        4. Click on run on the next popup
        5. Enter the following number in the support box for support for a specific engineer
                Tim - 10001
                Scott - 10002
                Jim / Chris   - 10003

Phone Support
To get technical assistance by phone, call (585) 248-3820.  All calls will be billed at a rate of $25.00 for first 5 minutes and $1.00 for each additional minute not to exceed 30 minutes for phone support.  This service is available 24 hours a day and seven days a week.

Carry-In Service
Carry-In Service is available for computer repair, or upgrades during the hours of 8:30am - 5:00pm M-F at a rate of $55.00/hour.  All hardware purchased from Point-N-Click will be installed free of charge.  Operating System re-install service is a Flat Rate of $100.00, which includes the loading of newest device drivers and all current Microsoft Updates and Security Patches.  Same Day Service is available upon request.

On-Site Support
On-site computer repair or support on a per incident basis is ($80.00/hr for Field Technician, $115/hr for Senior Field Technician) + $65.00 travel.  All on-site warranty service will be billed at our hourly rate plus travel.  Appointment preferred between the hours of 8:30am-5:00pm Monday through Friday excluding holidays.  Please inquire about the cost saving options by subscribing to our monthly maintenance plan.

FREE Online Support Options
The Support area of the Point-N-Click's website is the primary source for online support for Point-N-Click customers. It includes the following helpful resources:

• Knowledge Base is Point-N-Click’s new support database contains current and recent product technical information, software downloads, troubleshooting tips, and how to articles.
   
• Email option is available for Point-N-Click customers with questions regarding hardware or software that was installed or configured by Point-N-Click.  Please include as much detail about the problem including any error messages or current settings.  A representative will answer your question as soon as possible.
   
• COMING SOON - Discussions facilitates the exchange of ideas, problems, and solutions. Use product specific discussion boards to post your questions and receive answers.
   
• Software Downloads and Drivers for hardware used in your computer system. You can find the newest drivers by using these links.  If you have a question on which ones to use and download, please email us.