Point-N-Click Computers of Rochester, NY - Hardware, Software, Systems, Local Support

Today I called inquiring if my desktop pc could have a power supply quickly replaced. Karie Beluke not only assured I could have the job done same day, but actually had the tech do it while I filled out the paper work and 10 minutes later I walked out w/ a repaired PC. I am so extremely pleased with the service I received, especially because I had previously taken this simple job to a competitor who had the pc sitting in their shop for almost a week and wouldn't tell me when the repair could be done. After calling Point N Click, I took my PC out of that joke of a store. You can be sure I will refer anyone I know who has PC needs to your business

Thanks

I just had to let you know how delighted I was with Karie. I just called your office in a panic, thinking that I had to bring my computer in and be without it for a time. Karie was able to help me over the phone. It was a great relief, but more important, she did not make me feel stupid. You have a wonderful employee and I just had to let you know. I even tried to give her a gift certificate to her favorite restaurant and she refused, she just wanted me to fill out some survey. Which I will gladly do, you guys are the best.

Sue Miller

Dear Russ,

I am compelled to write you as a follow up regarding Scott and his staff at Point-N-Click. I was incredibly impressed w/ this young man, his work ethic, skill base, and integrity. I fully intend to tell family, friends, and business associates about his company. Thanks to you and PUP for introducing me to a champion in the computer marketplace.

Blessings, Susan

I don't usually take the time to write letters about service but today my experience was so terrific, figured I would take the time to write you.

As you know, we have been using your company to support our systems for about five years and my capabilities have expanded dramatically. But today I ran into a critical issue that I needed to address immediately. Your technician directed me to your website and within seconds he took control of my machine, diagnose the problem, and downloaded a Microsoft patch and fixed my machine.

I have worked with many software vendors that use technology like this to diagnose and fix problems (Intuit, Paychecx, etc.). But your remote software tool was this the fastest and simplest I have ever seen. I mentioned this to the technician and he said that this software is unique to Point-N-Click. I would think this is a real competitive advantage for you. Congratulations , should be very proud of your service and your techs.

In addition, I will make sure that my Syracuse and Buffalo locations call you with their support needs. the stool eliminates any barriers created by proximity.

I can’t think of any improvements that are necessary. Your service is always prompt, correct and efficient. We have recommended them to numerous other parties and will continue to do so. Your technical expertise and hands on knowledge of your products is outstanding. When emergencies have arisen in our office, Point-N-Click made time right away to get here and fix the problem, even in off hours. We will continue to avail ourselves of your services until we retire.

5/4/06 - Sheri Walker - Big Brothers and Big Sisters of Greater Rochester (Operations Manager)

Just a quick note to let you know how pleased I am with the service provided by Christian last week. Often, after paying for by-the-hour service, I've been left wondering if the technician has done his/her speediest work to complete the job. Christian was to the point & fast with his work. He didn't receive phone calls from other clients while working on "our clock" and I really appreciate that. He explained everything to me so I could move forward and get the rest of our users set up. And, to my surprise, what I did worked!

I just wanted to say thank you for all of your help on getting our domain merkel.com up again. You're always shown what great customer service is all about!!

You guys are amazing! We are so impressed with your services & going the xtra mile! Thank You! ! !

Thank you for all of your help. I appreciate being able to call your company and get truthful answers. Personally I have tried to "steer" my church to you because of that. Everything has worked out great. All of our software is up to date and the laptop has helped us in a pinch this last week. We now have our projector setup. The congregation can finally read the words to every song with out squinting. Thank you again for your part in this.. Thanks Scott!

The service I received was exemplary. I had some problems with my pc Scott evaluated it, he explained and discussed my options with me, and with absolutely no pressure, let me decide which was best for me. I greatly appreciated the personal service and attention. Thanks Scott!

When I wanted to buy a PC and all the extras to help keep me in the business market after a semi- retirement - and not being an expert, I was referred to Scott. He asked all the right questions, worked within my budget, and set up an excellent system that I use daily. I would be lost without this connection to the ever changing outside world of computer technology. * Recently, when a Tutorial On-Line Learning Program, that I purchased through Scott, was suddenly inactive and a notification that my contract had expired flashed on the screen, I panicked. I sent an e-mail immediately to Scott for help (My contract was for a year ending in November). By the next day, he had straightened everything out and I was back in business the next evening studying once again new computer programs on-line. Thanks Scott!

We were looking for someone to design and build a new office network system. He was recommended by another customer. Scott was excellent. The system was installed in a timely matter and has improved the efficiency of our office. As a result, we asked him to handle Y2K. Scott Provvidenza of Point-N-Click is wonderful to work with. He always returns calls within the hour and can usually talk me through a solution over the phone. For more detailed problems he has always responded within 24 hours! Great Service from a very knowledgeable individual.

Scott completed work in the time promised and prices were excellent. No complaints. I have already referred him to several other associates and I have had him speak at one of our professional society meetings.

Using Scott Provvidenza has turned out to be one of the best decisions we have made yet. We would and have recommended him to others in the past and will continue to do so. His performance is excellent - very easy to reach even outside of business hours. Very knowledgeable about computers. Response time is great!

Scott Provvidenza did a fine job on my equipment as usual. The work was fine and was finished in a timely and professional manner.

We just love our DSL network. What a difference it has made in our productivity, communication and stress level. Of course, the real test will come next month in our Frontier phone bill.

Excellent quality and service. Scott always responds immediately to service requests.